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Job

Customer Service/ Inside Sales Representative

Illinois Electric Works
Job address IL, US
Company size 200-500 employees
Job sector Business Management & Administration
occupation category Customer Service Representatives
Job type Full-time
Work environment
In person

Company Overview

IEW’s goal is to be the preferred apparatus repair shop in the United States in order to support their customer’s manufacturing processes. They will operate at the direction of our customers on a round-the-clock basis to perform a wide range of repair and installation services with highest level of safety and workmanship using the finest materials available. As a product distributor they will only sell the best. Serving their customers at the highest levels of safety, responsiveness, and quality is the key to prosperity for their company and for their employees and their families.

Job details

Job Description

Illinois Electric Works is the industry leader for industrial equipment repair and electric motor rebuilds in the Midwest. As the area’s most dependable electric motor supplier, we provide the highest quality services and products to keep the industry running. Help us do so by joining the team in a customer-critical Customer Service & Inside Sales role supporting the Crane department.
 

In this role, you will be responsible for answering customer inquiries, ordering parts as needed, preparing invoices, assisting in scheduling technicians, and performing data entry for all functions.
 

We are looking for someone who has experience in industrial sales, as well as familiarity with generating purchase orders, creating work orders and preparing pricing quotes.
 

*This position is 100% onsite*

Requirements

  • High School Diploma or equivalent
  • At least 1 year of experience in industrial sales
  • Strong attention to detail
  • Dedicated work ethic

Required skills

Required Credentials

Customer Service Representatives SkillsPACK
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support. Sample of reported job titles: Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (CSR), Customer Service Specialist, Customer Support Representative (Customer Support Rep), Guest Service Agent, Member Services Representative (Member Services Rep)

Required Experiences

Required Experiences
Experience Title
Industrial Sales
Experience Level
1
Recurrence Unit
Year(s)
Current Experience
Off