Company Overview
Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 13,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.
Job details
What you will do:
Such duties may include, but are not limited to, the following responsibilities:
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Answer inbound customer service calls and make some outbound follow up calls in a professional, patient experience and customer service-oriented manner.
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Answer the calls timely without drops/abandons.
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Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution.
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Facilitate resolution by referring the matter to the issue/content expert.
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Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert can effectively resolve the matter.
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Resubmit Corrected Claims and supporting documentation as need for the patient experience.
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Communicate with other organizational departments to ensure proper handling of patient accounts.
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Communicates issues to management timely and performs other duties as assigned by direct supervisors.
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Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
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Medical, Rx, Dental & Vision Insurance
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Personal and Family Sick Time & Company Paid Holidays
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Position may be eligible for a discretionary variable incentive bonus
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Parental Leave
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401(k) Retirement Plan
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Basic Life & Supplemental Life
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Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
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Short-Term & Long-Term Disability
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Tuition Reimbursement, Personal Development & Learning Opportunities
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Skills Development & Certifications
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Employee Referral Program
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Corporate Sponsored Events & Community Outreach
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Emergency Back-Up Childcare Program
Required skills
Preferred skills
- Bilingual (English/Spanish) fluency
- Maintain medical billing data
Required Credentials
Equal Opportunities Statement
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
