Job address
Orange Beach, AL, US
Company size
200-500 employees
Job sector
Hospitality & Tourism
occupation category
Entertainment Attendants and Related Workers, All Other
Job type
Full-time
Work environment
In person
Salary
$15 per Hour
Company Overview
One of the world's top beach bars, The Flora-Bama Lounge is located uniquely on the Orange Beach, Alabama and Perdido Key, Florida line. This honky tonk has long been a landmark in the community since 1964. The Flora-Bama has millions of "Bamily" members that visit us from around the world who know that the reputation, love and the legend is because of them.
Job details
Job Summary
A Customer Service Representative plays a vital role in providing a positive experience for our guests by maintaining awareness of their situational surroundings at all times. Below are the components that each Customer Service Representative must successfully perform on a daily basis to ensure the goals of the Customer Service department are met and exceeded.
- Engage in genuine interaction with guests
- Maintain constant visibility of your dedicated zone and be aware of all guests’ well-being and take appropriate steps to avoid potential threats or problems
- Provide and maintain a clean environment at each bar, stairs, hallways, bathrooms, and other areas throughout the Flora-Bama. This also includes trash pick-up throughout the grounds and in the parking lots of the Flora-Bama and other entities
- Use a de-escalation method during a stressful event and have the ability to approach a situation with a non-aggressive and calm attitude to prevent the issue from intensifying
- Alliance to the Flora-Bama Customer Service and the Management team to always support each other and understand that the guest’s safety is our number one goal
- Maintain Flora-Bama’s reputation and tradition with professionalism and legal compliance
Required skills
Preferred skills
- Responds to medical emergencies by administering basic first aid or by obtaining assistance from paramedics
- Detects and responds to process upsets and emergency situations with response activities including but not limited to fire fighting, equipment isolation and evacuation
Required Credentials
High School Diploma
High School Diploma
Sensory requirement
- Constant moving, talking, hearing, reaching, grabbing, and standing up to 8 consecutive hours and occasional stooping, kneeling, crouching, and climbing ladders
- Must be able to lift 50+ pounds
- Ability to work in a warm/hot environment
