Job address
US
Company size
11-50 employees
Job sector
Information Technology
occupation category
General Workforce Skills for Many Occupations
Job type
Contract
Work environment
In person
Company Overview
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Job details
Required skills
- Gather information to troubleshoot and resolve problems
- Demonstrate active listening and a customer service orientation
- Demonstrate clear verbal and written communication
- Build rapport with customers
- Basic knowledge and understanding of the Information Technology industry and the many pieces that work together to provide IT in various ways.
- Define effective communication.
- Recognize that communication is constantly occurring.
- Identify types of nonverbal communication.
- Identify and practice effective communication skills.
- Recognize barriers that can lead to ineffective communication.
- Identify your own strengths and weaknesses related to communication.
- Select examples of filters that influence communication.
- Recognize how past experiences impact the communication process.
- How cultural differences lead to communication style differences.
- List different types of contexts that influence communication.
- Recognize communication approaches that best fit the context.
- Describe the elements of effective listening.
- Explain the benefits of effective listening.
- Identify the barriers to effective communication.
- Explain the role body language plays in creating a positive listening attitude.
- How to create a listening mindset using framing, positive intent, and focus.
- Engage in and model active listening skills.
- Define the term “teamwork”.
- Explain the benefits of teamwork.
- Identify the characteristics of effective teams.
- Identify the characteristics of effective team members.
- Recognize how to acknowledge team members’ rights to have differing opinions.
- Identify ways to demonstrate tolerance and respect when interacting with teammates.
- Restate how effective communication contributes to a high functioning team.
- Describe the barriers to communication in teams.
- Recognize the role power dynamics have in communication.
- Explain how to give and receive feedback.
- Recognize strategies for working collaboratively with others.
- Identify strategies that increase the effectiveness of written communication.
- Recognize the characteristics of a good leader.
- Define the term “non-positional leadership”.
- List the benefits of non-positional leadership.
- List strategies to demonstrate leadership qualities.
- Explain why conflict can be a healthy process for a group of people.
- Recognize examples of resolving conflict through improved communication.
- Identify which collaborative conflict resolution technique should be used.
- Identify strategies for handling aggressive and passive-aggressive people.
- Identify strategies to employ when having difficult conversations.
- Recognize the characteristics of unconscious bias.
- Recognize that you are creating a “Digital Footprint” for yourself that can last forever.
- Identify ransomware.
- Recognize the ways in which identity theft occurs, and how to protect yourself from becoming a victim of identity theft
- Recognize the dangers of being distracted when walking and driving because of your mobile device
- Recognize when cyberbullying is occurring.
- Recognize the various technology-based media/channels through which cyberbullying happens.
- Understanding of cyberbullying and the negative impacts associated with it.
- Identify types of cyberbullying.
- Select the best alternatives for addressing cyberbullying.
- Identify ways to help protect yourself from cyberbullying.
- Identify situations when you must report cyberbullying
- Understanding of sexting and the negative impacts associated with it.
- Identify sexting.
- Recognize the forms of sexting.
- Recognize how sexting can become public and harm your image and relationship with others.
- Identify what you should do if you receive a sexual image or message.
- Identify questions to ask yourself before sending or forwarding sexual images or messages.
- Identify situations where sending or forwarding messages may lead to consequences with the law.
- Able to explain the importance of keeping the school environment free from the hazards of sexual harassment.
- Recognize when sexual harassment is occurring
- Identify types of sexual harassment
- Select the best alternatives for addressing sexual harassment
- Identify the law that protects you from sexual harassment
- Able to explain the ramifications of making school threats.
- State the importance of effective electronic communication.
- Demonstrate the correct use of punctuation.
- Recount how to avoid common grammatical errors.
- List best practices for improving the clarity of writing.
- Describe best practices to help with editing communications.
- List best practices when writing for English as a Second Language speakers.
- Describe how to select the tone of, and correctly format, a business email.
- Outline email etiquette best practices.
- Restate approaches which can be relied upon when using work chat platforms.
- Identify the components of a business letter.
- Recognize that different forms of workplace communication are utilized depending on the message and the audience.
- Identify and define vocabulary related to business meetings.
- Describe how to coordinate meetings.
- Create professional and effective meeting artifacts.
- Describe the meaning of time management.
- Compare time techniques, tools, and strategies.
- Recognize the personal, social, and professional benefits of time management.
- Identify when there is a need for managing time.
- Describe the common causes of procrastination.
- Recognize that a good time management plan is purposeful, sustainable, and includes accountability.
- List the strengths and weaknesses of individual tools in the time management toolbox.
- Determine the appropriate time management tool or strategy for a situation.
- Utilize strategies for prioritizing tasks.
- Identify activities that are time sinks.
- Explain the benefits of organization as a tool for saving time.
- Engage in and model the development of a time management plan.
- Describe the steps of developing a personalized time management plan.
- Recognize self-assessment tools to personalize a time management plan.
- Evaluate how time choices align with priorities
- Critical Thinking Foundations
- Define critical thinking and its significance in personal development and in growing your career.
- Recognize the skills that intersect with critical thinking skills.
- Explain the critical thinking process.
- Select a resolution in a given situation by utilizing the critical thinking process
- Reasoning and Strategic Thinking
- Define and compare the three types of reasoning.
- Recognize how reasoning supports critical thinking and the critical thinking process.
- Evaluate sorces using methods of reasoning.
- Describe how the process of strategic thinking complements the process for critical thinking.
- List tools and strategies for strategic thinking.
- Recognize the importance of effective organizing and planning when using the critical thinking process.
- Describe how metacognition, cognitive flexibility, and reasoning skills contribute to critical thinking skills.
- List tools for organizing thoughts, information, or tasks.
- Explain strategies for prioritizing.
- Outline a process for planning steps or procedures.
- Critical Thinking Process for Creativity
- Process for Creativity
- Recognize the relationship between thinking critically and thinking creatively.
- Define creativity and how it benefits personal and professional growth.
- Define how the critical thinking process leads to innovative and novel ideas/solutions.
- Describe how cognitive flexibility, curiousity, and objectivity support creative thinking.
- List strategies to improve creative thinking skills.
- Model using the critical thinking process for creative thinking
- Critical Thinking for Decision-Making
- Describe the benefits of developing your decision-making skills.
- Apply the critical thinking process to making decisions.
- Recognize the importance of challenging assumptions or bias to making decisions.
- Explain how our biases can influence the lens through which we interpret information.
- Describe how to identify unreliable content sources.
- Describe strategies for considering options and outcomes of decisions.
- Communicate the reasoning behind decisions.
- Translate decisions into action plans.
- Model using the critical thinking process for decision-making.
- Critical Thinking for Problem-Solving
- Describe the benefits of developing your problem-solving skills.
- Explain the importance of approaching problem-solving in a procedural way.
- Describe how the critical thinking process can be applied to problem-solving.
- List strategies to improve problem-solving skills.
- Re-state how to break down complicated issues into smaller pieces.
- Recognize the importance of challenging assumptions or biases when solving problems.
- Describe the role of emotional intelligence, cognitive flexibility, and objectivitiy in supporting problem-solving.
- Recognize types of solutions when problem-solving.
- Model using the critical thinking process for problem-solving.
