Employment Security Representative 11408

UNEMPLOYMENT COMPENSATION CALL CENTER OPERATIONS Some Employment Security Representative (11408) positions are located in an Unemployment Compensation Call Center. Persons in these positions are responsible for taking telephone calls to assist eligible individuals in receiving unemployment compensation benefits. In order to be considered (selectively certified) for one of these positions, applicants must complete the questionnaire shown below and attach it to their applications. Applicants who are not willing to work in this type of environment are not required to complete this questionnaire. These applicants may still be considered for vacant Employment Security Representative positions in other divisions, including those positions located in Career Centers and in a central office located in Montgomery. ! Are You Willing To: YES NO ___ ___ work in a busy, potentially stressful, and structured call center environment ___ ___ work in an environment where arrival, break, and departure times are computer monitored ___ ___ work overtime ___ ___ work holidays when required ___ ___ wear a headset for extended periods of time during the workday (i.e., for up to eight hours or more a day) ___ ___ sit and remain stationary while remaining alert for extended periods of time ___ ___ enter data into a computer for extended periods of time ___ ___ work in an environment that prohibits personal electronic devices such as cell phones, iPods, and electronic reading devices ___ ___ work in an environment where telephone calls and emails may be monitored and/or recorded ___ ___ work an assigned shift that may start as early as 7:00 a.m. or end as late as 5:30 p.m. ___ ___ calmly handle phone calls which may involve aggressive or hostile individuals without retaliating verbally ! Signature: ______________________________________ Social Security Number: ________________________ The Employment Security Representative is a permanent, full-time position with the Department of Labor. Positions are located throughout the state. This is technical employment security work at the entry level involving interviewing, assessing, and referring applicants to jobs and training, including applicants that meet local veterans’ employment program criteria; processing unemployment compensation claims; auditing and adjusting employers’ accounts; or determining employer tax rates. Applicants must submit an official college transcript for each accredited* postsecondary academic institution attended. Original transcripts issued to students will be accepted. Photocopies of transcripts and faxed transcripts will be accepted. Information obtained from the internet will NOT be accepted. You may request to have your school, or a third-party transcript service send your transcript directly to the State Personnel Department at transcripts@personnel.alabama.gov. This email address is only for educational correspondence. Any emails sent to this address by an applicant will be discarded. Official transcripts which have been submitted for any state job after January 2, 2012, will remain on file in our system and will not need to be resubmitted. You may call to verify. Some positions in this classification are required to work in a call center. Please see the reverse side of this announcement for a Willingness Questionnaire regarding work in a call center environment. In order to be considered (selectively certified) for one of these positions, this questionnaire MUST be completed and attached to the application. Some positions in this classification are required to interact only with veterans. The provisions of the Jobs for Veterans Act (Public Law 107-288), codified under Title 38 USC, indicate that for these positions, preference must be given to qualified veterans in the following order of priority: qualified service-connected disabled veterans and qualified eligible veterans. In order to be considered (selectively certified) for one of these positions, applicants MUST complete the veteran’s preference section on the Application for Examination form and include the required documentation. Complete an Application for Examination Form available at www.personnel.alabama.gov, the above address, or any Alabama Career Center Office. Apply on-line, by mail, or by fax. Applications will be accepted until further notice. The State Personnel Department is not responsible for late receipt of applications due to mail service or faxing malfunctions.

Bachelor’s degree in any area of college study from an accredited* four-year college or university

Open-Competitive to all applicants A Written, Multiple-Choice Exam will comprise 100% of the final score for the open-competitive register. The How to Prepare guide for this examination is available on our web site listed above. Please contact State Personnel if you wish to have a guide mailed to you.

Applicants hired by the State of Alabama on or after January 1, 2012 will be subject to the E-Verify process pursuant to Act No. 2011-535.

UNEMPLOYMENT COMPENSATION CALL CENTER OPERATIONS WILLINGNESS QUESTIONNAIRE

Some Employment Security Representative (11408) positions are located in an Unemployment Compensation Call Center. Persons in these positions are responsible for taking telephone calls to assist eligible individuals in receiving unemployment compensation benefits. In order to be considered (selectively certified) for one of these positions, applicants must complete the questionnaire shown below and attach it to their applications. Applicants who are not willing to work in this type of environment are not required to complete this questionnaire. These applicants may still be considered for vacant Employment Security Representative positions in other divisions, including those positions located in Career Centers and in a central office located in Montgomery.

Are you willing to?
work in a busy, potentially stressful, and structured call center environment
work in an environment where arrival, break, and departure times are computer monitored
work overtime
work holidays when required
wear a headset for extended periods of time during the workday (i.e., for up to eight hours or more a day)
sit and remain stationary while remaining alert for extended periods of time enter data into a computer for extended periods of time
work in an environment that prohibits personal electronic devices such as cell phones, iPods, and electronic reading devices
work in an environment where telephone calls and emails may be monitored and/or recorded
work an assigned shift that may start as early as 7:00 a.m. or end as late as 5:30 p.m.
calmly handle phone calls which may involve aggressive or hostile individuals without retaliating verbally
Signature: _______________________________________ Last four numbers of SSN: _______