Job address
US
Company size
11-50 employees
Job sector
Human Services
occupation category
First-Line Supervisors of Personal Service Workers
Job type
Contract
Work environment
In person
Company Overview
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Job details
Required skills
- Provides training and instruction to residential supporters, community supporters, and staff
- Trains workers in proper operational procedures and functions and explains company policies
- Analyzes and records personnel and operational data
- Monitors program effectiveness through data collection
- Supports clients in the development of person-centered ISP and implements plans
- Inspects work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance
- Develops and monitors departmental budgets, expenditures, reviews and recommends budgets
- Employs corrective action processes, including observing problem behavior and completing corrective action forms
- Assigns duties, responsibilities, and workstations to employees according to work requirements
- Ensures that programs are staffed
- Coordinates residential service plans with assigned providers
- Analyzes operational problems and establishes procedures for solving them
- Inspects supplies, equipment, and work areas to ensure services conform to standards
- Documents supervision and training activities according to internal and external policies
- Requisitions necessary supplies, equipment, or services
- Carries out staff training
- Creates treatment plans and implements recommendations
- Applies customer feedback to service improvement efforts
- Provides and participates in care coordination
- Assesses nutritional needs of patients
- Coordinates activities and program events
- Assigns and reviews work; evaluates staff performances, and schedules staff coverage
- Furnishes customers with information on events or activities
- Recommends measures for improving work procedures and staff performance for quality service
- Carries out internal and external reviews
- Monitors safety inspections for work areas
- Assesses, teaches and supports individuals in daily living skills such as personal care and hygiene and care of personal space and belongings, and safety rules
- Maintains food and kitchen space in compliance with required standards
- Informs workers about the interests and special needs of specific groups
- Completes score cards/audits to ensure continuous compliance with standards
- Recommends facility maintenance as needed
- Schedules residential patients with outside appointments as needed
- Organizes transportation services for clients
- Prepares and leads staff meetings
- Attends case meetings for developing and updating treatment plans
- Assigns work schedules according to work requirements, for quality and timely delivery of service
- Controls inventory of supplies and reports shortages to designated personnel
- Maintains compliance with all requirements
- Oversees daily operations
- Provides training for staff development and participates in training
- Recruits and hires staff members
- Supports social/recreational opportunities and community access
- Develops departmental objectives, budgets, policies, procedures, and strategies
- Requests supplies and equipment needed to ensure quality delivery of services
- Provides support and guidance to staff working with students
- Supervises the creation of work schedules, organizes employee timesheets
- Monitors patients' daily schedule
- Maintains clients' food inventory, supervises meals/snacks, observes, documents, and reports feeding patterns
- Performs staff hiring, employee orientation and training
- Maintains professional relationships with community members, client families and other stakeholders
- Keeps up-to-date with industry trends and developments
- Discusses program operations
- Supervises services through a team of direct care staff
- Stays informed of changes affecting operations
- Plans and develops programs for events and schedules activities
- Reports client feedback for service improvement
- Identifies program needs and addresses them
- Develops intervention techniques
- Coordinates and supervises community activities and programming
- Supervises Residential Service Providers
- Assigns work schedules, following work requirements, to ensure quality and timely delivery of service
- Administers prescribed therapy programs as required
- Accompanies individuals to planned appointments e.g. medical appointments, leisure activities
- Conducts staff meetings and formulates house plans
- Trains workers on operational procedures and functions, and company policies
- Supervises direct-care staff to ensure consistent program coverage
- Appropriates use of resources e.g. organizational funds, gas cards, grocery/housekeeping funds
- Maintains safe and clean work environments
- Provides support for clients as needed
- Organizes and facilitates opportunities for community integration in leisure, vocational areas for clients
- Provides respectful and dignified living environments for clients
- Reviews and audits assigned areas for contractual compliance and service delivery
- Directs or coordinates the activities of workers
- Trains workers in food preparation, service, sanitation, and safety procedures
- Provides crisis assessment, prevention and intervention utilizing Crisis Prevention Intervention (CPI) techniques as trained
- Directs marketing, advertising, or other customer recruitment efforts
- Develops community linkages and volunteer opportunities for students
- Observes and evaluates workers and work procedures to ensure quality standards and service
- Develops and implements revised policies, procedures and programs
- Resolves customer complaints regarding workers' performance or services rendered
- Develops equipment maintenance schedules and arranges for repairs
- Records production, operational, and personnel data
- Maintains documentation such as fire drills, incident reports, daily logs, progress notes, behavior programs, and other documentation required
- Plans special menus, supervises the assembly of regular and special diets
- Respects and implements the choices and preferences of individuals served
- Provides oversight and management of services
- Provides on-call coverage
- Performs financial activities, such as cash handling, deposit preparation, and payroll
- Plans, coordinates and manages administrative and programmatic activities
- Analyzes and records personnel or operational data and writes related activity reports
- Writes activity reports
- Follows patients visitation schedule based on agreed care plan
- Oversees new patient admission to residential facilities
- Monitors client progress, staff documentation, development and implementation of individual service plans
- Reviews goals and objectives of individuals for treatments
- Coordinates and facilitates required meals for patients
- Supports patient discharge procedures
- Manages and allocates resources for programs
