Job address
US
Company size
11-50 employees
Job sector
Marketing
occupation category
Parts Salespersons
Job type
Contract
Work environment
In person
Company Overview
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Job details
Required skills
- Maintains inventory control and increase profit of automotive dealership parts department
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
- Trains customers to operate and maintain new equipment
- Places new merchandise on display
- Receive and fill telephone orders for parts
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
- Enters data and retrieves on computer system, including entering of customer orders, branch transfers, obtains quotation information, inventory information, pricing
- Completes required documents before disbursing parts
- Repairs parts or equipment
- Maintains displays in counter areas, as required
- Notes discrepancies between inventory records and shelf quantities
- Looks up current prices by part number
- Makes sure all internal requests for parts are billed on service repair order
- Call on prospective customers to explain company services or to solicit new business
- Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes
- Updates product knowledge through any available resources
- Makes certain that the technician or customer receives the proper part on time as promised – call customers for parts pick-up and delivers parts if necessary
- Puts away received parts in proper bins, location
- Keeps customer addresses, phone numbers, etc up to date in the computer
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
- Receives payment from retail customers or obtains credit authorization
- Provide customers with ongoing technical support
- Can locate location of merchandise in warehouse
- Sets up orders for daily shipment, delivery or pick-up
- Pick up and deliver parts
- Inform customers about issues related to responsible use and disposal of products, such as waste reduction or product or byproduct recycling or disposal
- Coordinates logistics for shipments by appropriate method
- Fills customer orders from stock, and places orders when requested items are out of stock
- Locates and labels parts, and maintains inventory of stock
- Prepare and submit sales contracts for orders
- Discusses use and features of various parts, based on knowledge of machines or equipment
- Replenishes assigned inventory daily
- Ensures that the defective merchandise is tagged properly with date and correct numbers
- Enters all necessary information in inventory control system records
- Records and enters special orders
- Follow-ups on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer
- Locates and obtains merchandise, if it is a stocked item
- Utilizes system to order, receives and stocks all parts, materials and supplies required for daily operations
- Marks and stores parts in stockrooms, according to prearranged systems
- Advise customers on substitution or modification of parts when identical replacements are not available
- Returns all unsold merchandise to stock
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary
- Fills customer’s wants for out-of-stock or non-stocked merchandise
- Assists customers, such as responding to customer complaints and updating them about back-ordered parts
- Advise customers on product usage to improve production.
- Follows up on back-ordered parts
- Checks in parts as received, matches packing list to parts order
- Checks in and puts away material, verifying quantities and quality of received material
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
- Uses proprietary software catalog to identify and locate correct parts for repair, maintenance, and customization
- Sell service contracts for technical or scientific products
- Contributes to planning the reduction of slow moving or obsolete parts
- Examine returned parts for defects, and exchange defective parts or refund money
- Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising
- Navigates through different computer systems (internet, intranet) so find customer parts
- Attempts sales of additional needed or related parts or accessories
- Determines replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions
- Pulls orders for delivery, making sure all parts are tagged with customer names and job number
- Demonstrates equipment to customers, and explain functioning of equipment
- Negotiate prices or terms of sales or service agreements
- Negotiate details of contracts and payments
- Sell technical and scientific products that are environmentally sound or designed for environmental remediation
- Arrange merchandise and sales promotion displays or issue sales promotion materials to customers
