Company Overview
Three hospital health care system. DCH Regional Medical Center is the cornerstone of the DCH system. The 583-bed Regional Medical Center offers a variety of specialty units and advanced services, including cancer, cardiology, robotic and minimally invasive surgery, and the region's advanced trauma center. Northport Medical Center is a 204-bed community hospital that offers a full range of inpatient and outpatient services. The facility also operates important specialty services, including the DCH Rehabilitation Pavilion and North Harbor Pavilion for mental health. Fayette Medical Center, through a lease agreement with the DCH Health System, is a 61-bed rural hospital that offers the residents of Fayette County inpatient care, along with sophisticated diagnostic equipment, surgical techniques and specialty clinics. A 122-bed nursing home on site is fully accredited and licensed for intermediate and skilled nursing care.
Job details
Overview
Primary responsibilities will be to pass out menus and instruct each patient on the My Dining meal ordering system. The PDA will speak to each patient or care giver and verbally take each patient, guest, and/or family members diet specific food choices for each meal. This position is responsible for accurately processing and meticulously following all physician prescribed diets. The PDA then reaffirms all patient food requests by reading back the food choices to the patient. Upon agreement and patient confirmation, all choices are entered into the PDA’s IPad. The PDA will then print off all meal tickets, organize, and placed on the patient tray line. At posted times, the PDA will be responsible for building, delivering, scanning, and removal of patient trays. This position is responsible for processing and following all diet requests, while serving each patient/guest in a timely, professional, and efficient manner. The PDA is a patient advocate and takes ownership of patient concerns, and immediately makes independent decisions within scope of care and follows up each concern to a positive resolution. To conform to TJC standards, uses two patient identifiers to positively I.D. each patient and digitally scan each tray ticket before a meal is served. This person will act as a liaison between the patient, Nutritional Services, nursing, and any other department involved, creating a positive service culture. This will require independent thinking, multi-tasking, prioritization, and stringent time management and communication skills. Must be self-motivated and be able to work independently with minimal supervision. The primary responsibility of this position is direct one-on-one patient service which is intricately linked to Nutritional Service’s closely monitored patient satisfaction scores.
Additional Requirement
Will be required to complete the ServSafe class within six months after hire and score a minimum of 75% on the written test.
Required skills
Sensory requirement
Physical Work Conditions:
- Works Indoors in an environmentally controlled conditions
- Frequently works in physical proximity to others
- Occasionally will require using PPE’s to enter patient rooms
- Very frequently spends time bending or twisting the body
- Routinely spends time, kneeling, crouching, stooping, or crawling
- Frequently spends time making repetitive motions
- Continuous fast pace, high step count, walking
- Frequently have hands in water, cleaning solutions, and other chemicals.
- Continuous carrying an IPad across a shoulder or in hand
PHYSICAL FACTORS:
Dynamic Flexibility:
- Frequently able to repeatedly bend, stretch, or twist
- Often able to reach out with body and extremities
Extent Flexibility:
- Able to frequently bend, stretch, twist, or reach with your body or extremities
Physical Activity requirements:
- Communicating; hearing; vision; bending; twisting; physical contact; continuous walking; standing for long periods; kneeling; crouching; stooping; pushing; crawling; lifting; reaching; grasping; holding; repetitive motion; using hands to handle; use of utensils and other pertinent tools; having hands in water, sanitizers, or other cleaning solutions; hand washing and/or hand gel.
Requirements:
- Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- Must be able to perform the duties with or without reasonable accommodation.
- Hearing and vision must be normal or corrected to within normal range.
- Physical presence onsite is essential
OTHER JOB FACTORS
Sensory Abilities:
- Finger/hand dexterity to be able to handle equipment, cell phone; computers
- Hearing and seeing